Partner with Dynapt to develop 24/7 voice support solutions. We'll build custom Voice AI that slashes ticket volume and response times while creating high-margin AI service offerings for your clients.
Client Support Call
Live conversation
Hi, I need to reset my password.
Sure. I'll verify your identity and send you a secure reset link. What's your email address?
Dynapt's Voice AI intelligently resolves common MSP issues, reducing tech overload and meeting SLAs with instant, accurate 24/7 client support.
Rapidly deploy unique, high-margin GenAI services (like AI-driven health checks) with Dynapt. Differentiate your MSP and capture new markets.
Our custom GenAI solutions let your MSP manage more clients by automating routine tasks, enabling scalable growth while protecting margins.
Our engineers develop tailored AI solutions that integrate seamlessly with your existing tools and workflows.
MSPs face mounting costs and missed SLAs from Tier-1 tickets like password resets and connectivity issues.
We can develop custom Voice AI that handles these calls end-to-end. Your AI solution will authenticate users, retrieve KB answers, run scripts via RMM, and close tickets automatically.
We integrate with your ITSM (e.g., ConnectWise, Autotask), RMMs, and voice platforms. Every solution uses custom-trained LLMs with guardrails and audit logs designed for your specific processes.
Up to 68% ticket deflection
Up to 90% cost savings on ticket handling
24/7 SLA coverage without full human staffing
Sample Conversation
Tier-1 Support Scenario
Hi, I need to reset my password.
Sure. I'll verify your identity and send you a secure reset link. What's your email address?
It's jane.doe@company.com
Thanks Jane. I've sent a reset link to your email. Would you like me to check if you have any other pending IT requests while you're on the line?
Sample Conversation
Escalation Triage Scenario
My server's down, nothing is loading.
I'm escalating this to your primary engineer now. Before I do, is this affecting just you or your whole team?
The whole team - about 15 people can't access anything.
Understood. I've notified your engineer with high priority and included this context. They'll call you within 5 minutes.
Human agents waste time gathering context and triaging urgent calls, delaying critical incident response.
We can engineer Voice AI that handles intake questions, performs sentiment analysis to gauge urgency, and auto-categorizes tickets for fast, smart handoff to Tier-2/3 support.
We create integrations with your existing call routing tools (e.g., IVR) and PSA/ITSM. Our solutions support custom escalation trees and auto-summary generation for seamless handoffs.
Reduce escalation time by 60%+
Improved accuracy in routing to correct teams
Better user experience during stressful outages
MSPs struggle with scattered documentation and siloed knowledge, leading to wasted engineer time and inconsistent support.
We can build Generative AI solutions trained on your MSP's internal wikis, SOPs, past tickets, and client documentation. Your custom AI assistant will provide instant, context-aware answers to technical questions and summarize complex documents.
We utilize Retrieval-Augmented Generation (RAG) with vector databases (e.g., Pinecone, Azure Cognitive Search) and LLMs (e.g., GPT-4 via Azure/OpenAI). We integrate with your SharePoint, Confluence, and ITSM data, implementing proper data indexing and access controls.
Significant reduction in engineer search time & escalations
Accelerated issue resolution and project delivery
Faster onboarding & improved service consistency
Sample Interaction
Engineer Knowledge Query
How do we configure MFA for Client X's Azure tenant using conditional access policies?
Based on SOP-AZ-MFA-003 and Client X's notes: 1. Create a CA policy targeting 'All Users'. 2. Exclude the break-glass admin account. 3. Target 'All Cloud Apps'. 4. Under Grant controls, select 'Require multi-factor authentication'. See full details in the SOP document [link].
Perfect, thanks!
Sample Interaction
Script Generation Scenario
Generate a PowerShell script to find all Windows servers with less than 10% free disk space on C: drive across all clients.
Okay, here's a script using the RMM agent's PowerShell module. It queries disk space and filters servers where C: free space is below 10%. [Code snippet shown]... Please review and test carefully before running across all clients.
Looks good. Add a step to create a ticket for each server found.
Done. I've added the `New-Ticket` cmdlet call within the loop. [Updated code snippet shown]. Remember to configure the PSA API key first.
Writing and debugging scripts for automation and remediation is slow and resource-intensive, hindering MSP efficiency and scalability.
We can create AI assistants that empower your engineers to generate PowerShell, Bash, or Python scripts, infrastructure-as-code snippets (Terraform/ARM), and SQL queries from natural language prompts, accelerating automation and reducing errors.
We develop integrations with IDEs (e.g., VS Code via GitHub Copilot/CodeWhisperer) or directly within MSP platforms (e.g., ConnectWise Sidekick). Our solutions use LLMs like Codex/GPT-4 with human review and governance frameworks before execution.
Reduce script writing time significantly (e.g., minutes vs hours - ConnectWise Sidekick)
Faster incident response via quicker remediation scripts
Increased automation coverage improving efficiency and scalability
See how automating Tier-1 support with Voice AI could translate into significant cost savings and improved efficiency for your MSP.
$48000
(Based on ticket deflection and engineer time savings)
Note: This is a conservative estimate. Many MSPs see additional benefits from improved client satisfaction, faster response times, and the ability to handle more clients with the same team size. Let's discuss your unique potential in a strategy session.
AI Engineering Expertise for IT Support
Our development team specializes in building models tuned specifically for Tier-1 tickets, escalation triage, and PSA automation — not generic chatbots repurposed for MSPs.
Complete Development Partnership
We handle the entire solution development lifecycle — from design to deployment to continuous tuning — so your team stays focused on client delivery, not AI model management.
Rapid Solution Development
We develop and deploy in weeks, not months, leveraging our pre-built voice flows and RAG pipelines. You'll start deflecting tickets and improving SLAs quickly with our efficient development approach.
Ongoing Solution Enhancement
We continuously monitor, fine-tune, and upgrade your custom AI agents — including model updates, fallback testing, and performance reviews to ensure your solution evolves with your business.
MSP-Focused Implementation
Our solutions include customized onboarding, training materials for your engineers, and a dedicated Dynapt success team to ensure smooth integration with your existing processes.
From initial planning to ongoing optimization, we guide you through every step.
Identify high-value workflows for automation.
We run a collaborative discovery session to pinpoint the support scenarios (Tier-1, triage, onboarding) where Voice AI will deliver the biggest impact.
What to expect: 90-min virtual workshop, prioritized use-case matrix
Configure tone, escalation logic, and brand voice.
We customize your AI assistant's dialogue, escalation triggers, and fallback behavior. All voice flows reflect your MSP's brand, not ours.
What to expect: Voice tone samples, naming options, flow mapping UI
Connect your PSA, RMM, and KB systems.
We securely integrate your tech stack (e.g., ConnectWise, Autotask, ITGlue) and ingest documentation using RAG pipelines for real-time grounding.
What to expect: API key provisioning, test scripts, audit-compliant access setup
Deploy internally or with a beta client.
You'll test the agent in a controlled environment. We monitor accuracy, handoff behavior, and user experience—then tune before public rollout.
What to expect: Pilot config, usage reports, feedback loop built-in
Launch fully supported, branded, and optimized.
Your voice agent goes live on your support line or MS Teams. We provide go-to-market kits, FAQs, and training to drive client adoption.
What to expect: Launch checklist, sales scripts, customer-facing slide deck
Track usage, improve models, expand use cases.
We monitor performance, handle updates, and optimize flows using real user interactions. You'll get monthly reports and expansion recs.
What to expect: Monthly ROI dashboards, zero maintenance on your end
These factors indicate strong potential for Voice AI impact in your organization.
Does your support team spend >25% of time on repeat tickets?
Do you use structured logic to escalate or route inbound support calls?
Do you maintain KBs or wikis with structured how-to content?
Can we access PSA, RMM, or CRM data via API for real-time resolution?
Are you receiving 30+ daily calls for IT support or NOC escalation?
Schedule a strategy session with our development team to explore your first AI solution, or download our MSP Voice AI Guide.